April 2014 — Present
Over 6 years of experience in leading high impact initiatives for Salesforce Service Cloud, including Lightning Service Console, Lightning Design System (SLDS), and Service Einstein, an AI product suite for Enterprise.
Design leader within Salesforce, with hands-on experience in leading cross-functional efforts to drive innovation from conceptualization to execution of vision.
Results driven impact with business unit revenue annual growth from $1.6B in 2014 to $4B in 2019.
Salesforce Einstein Bots is chat automation for customer support. Simplify basic customer requests, and leverage bots to allow customers to self-serve basic support issues.
With the power of Salesforce's CRM, businesses are now able to quickly build a bot that delivers tailored experiences to each chat engagement.
As the design lead for Salesforce Einstein Bots, I co-established the product direction from conceptulization to delivering the product to a generally available market.
For more information on this project, please contact me at email@example.com.
Service Console is the core customer support product offering in Salesforce Service Cloud. With the power of Salesforce Lightning, I led the effort to re-imagine the Service Console with a new modern UI with an enhanced productivity for our users.