Einstein Bots

Salesforce Einstein Bots is chat automation for customer support. Simplify basic customer requests, and leverage bots to allow customers to self-serve basic support issues.

With the power of Salesforce's CRM, businesses are now able to quickly build a bot that delivers tailored experiences to each chat engagement.

As the design lead for Salesforce Einstein Bots, I co-established the product direction from conceptulization to delivering the product to a generally available market.

  • Design strategy from product conception to development
  • Experience vision & roadmap
  • Customers and partners relationship management
  • Established Design Principles for guiding customer success
  • Simplified and distilled the complexity of machine learning

Lightning Service Console

Service Console is the core customer support product offering in Salesforce Service Cloud. With the power of Salesforce Lightning, I led the effort to re-imagine the Service Console with a new modern UI with an enhanced productivity for our users.

  • Design strategy from product conception to development
  • Experience vision & roadmap
  • Design Prototype for usability testing
  • Design guidelines for cross-team collaboration
  • Contributor to Salesforce Lightning Design System