Salesforce Einstein Bots is chat automation for customer support. Simplify basic customer requests, and leverage bots to allow customers to self-serve basic support issues.
With the power of Salesforce's CRM, businesses are now able to quickly build a bot that delivers tailored experiences to each chat engagement.
As the design lead for Salesforce Einstein Bots, I co-established the product direction from conceptulization to delivering the product to a generally available market.
Service Console is the core customer support product offering in Salesforce Service Cloud. With the power of Salesforce Lightning, I led the effort to re-imagine the Service Console with a new modern UI with an enhanced productivity for our users.